A support contract is available for each site that has CCS software deliverables installed. There are two primary options:
Premium Support |
Standard Support |
- 24 hours per day, 7 days a week, 365 days per year support
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- Monday through Friday, 8:30 AM to 5:30 PM CDT support
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- One hour maximum response time for initial callback
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- Two business hour maximum response time for initial callback
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- Priority callback over standard and no contract customers
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- Toll-free number for support calls
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- A toll-free number for non-business hours support
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- Technical support personnel on-call during non-business hours
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To learn more about our Contract Options, Contact Our Team.