800.844.1155Contact Center Solutions: Services
Cothern Computer Systems has over 20 years of experience building and integrating award winning contact center solutions. We achieve this satisfaction by providing telephony consulting services which provide a remarkable return on investment by: enhancing the operation of existing systems to enable clients to effectively meet rapidly evolving market requirements or providing a complete end to end solution spanning the entire contact center environment across multiple locations.
Key Areas of Expertise
- Interactive Voice Response
- Contact Center Solutions
- Inbound/Outbound
- E-mail, Web Chat, Video, SMS, Fax
- Expert Contact
- Speech Recognition (IBM/Nuance)
- Speaker Independent Verification
- Switch Platforms (Avaya, Siemens, CISCO, Nortel, Asterisk, etc)
- Call Recording
- Reporting
- Workforce Management
- CRM integrations
- VOIP/SIP solutions
- Custom Support Options
Complete Solution Provider Across the Enterprise
- Discovery
- Architectural design
- Development and Integration services
- Hardware
- Project Management
- Comprehensive Customer Support and Managed Services
- Turn-key implementation for on-premise, hosted or hybrid environments
- Custom Applications (Surveys, Password Reset, Directory Dialer, etc)
Industry Expertise
- Financial Services
- Banking & Brokerage
- Insurance
- Government
- Utilities
- Healthcare
- Education
- Retail
- Travel & Hospitality
- Field Service & Logistics
- Entertainment
To learn more about Contact Center Solutions, Contact Our Team.