Call Center Services

Our comprehensive approach includes Business Consulting, Software Solution Implementation, Customer Support, Staffing and Permanent Placement services— whether through initial Genesys software implementations or acting as your staff on demand.

We conduct our projects in phases that have fast cycle durations and deliver measurable results throughout the entire process. This approach ensures that our clients can introduce change in manageable increments and sustain momentum for change through continuous improvement.

As part of our commitment to a long term relationship, we also work to ensure that your software requirements are right-sized and those cost factors are aligned with your budgetary requirements.

Cothern has an enviable track record working with our customers. We make sure that the customer is satisfied and do all that is possible to fulfill this goal. Our customer’s success equals our success. Some of the Keys to our Success are:


  • Strong company experience and track record
  • Experienced and focused Consultants
  • Strong deployment methodology
  • Phased implementation based on customers’ needs
  • PMP Project Management Certification
  • Creating and Driving shared goals and expectations with our customers
  • A professional and consultative engagement working to drive maximum ROI and operational effectiveness out of every deployment

This combination of knowledge and years of successful experience in the industry, coupled with the expertise existing within the entire Cothern team, results in a vastly superior engagement and successful projects.

To learn more about Call Center Services, Contact Our team.