Contact Center Solutions

Contact Center Solutions: Services

Cothern Computer Systems has over 20 years of experience building and integrating award winning contact center solutions.  We achieve this satisfaction by providing telephony consulting services which provide a remarkable return on investment by: enhancing the operation of existing systems to enable clients to effectively meet rapidly evolving market requirements or providing a complete end to end solution spanning the entire contact center environment across multiple locations.

Key Areas of Expertise

  • Interactive Voice Response
  • Contact Center Solutions
  • Inbound/Outbound
  • E-mail, Web Chat, Video, SMS, Fax
  • Expert Contact
  • Speech Recognition¬† (IBM/Nuance)
  • Speaker Independent Verification
  • Switch Platforms (Avaya, Siemens, CISCO, Nortel, Asterisk, etc)
  • Call Recording
  • Reporting
  • Workforce Management
  • CRM integrations
  • VOIP/SIP solutions
  • Custom Support Options

Complete Solution Provider Across the Enterprise

  • Discovery
  • Architectural design
  • Development and Integration services
  • Hardware
  • Project Management
  • Comprehensive Customer Support and Managed Services
  • Turn-key implementation for on-premise, hosted or hybrid environments
  • Custom Applications (Surveys, Password Reset, Directory Dialer, etc)

Industry Expertise

  • Financial Services
  • Banking & Brokerage
  • Insurance
  • Government
  • Utilities
  • Healthcare
  • Education
  • Retail
  • Travel & Hospitality
  • Field Service & Logistics
  • Entertainment

To learn more about Contact Center Solutions, Contact Our Team.