Contact Center Solutions: Speech

CCS uses the industry leading Voice Recognition and Text-to-Speech engines:

  • Nuance

Voice recognition engines allow you to voice enable your applications so callers can speak their menu selections instead of using the telephone keypad. With Natural Language Understanding (NLU), the caller has the ability to navigate throughout the application without following any particular sequence. There is also an option for “barge-in” which allows the caller to interrupt the applications dialog and speak their selection. Text-to-Speech engines speech enable your application. In this case your application has the ability to speak back to the caller information they have requested.

To learn more about the Speech Engines, Contact Our team.