Voice Solutions: Interactive Voice Response


Interactive Voice Response (IVR) is used to provide callers with automated customer service and self-help applications, which can be accessed through the touchtone pad on their telephones or by simply speaking their request(s). These applications not only increase customer satisfaction, revenue generation, and employee retention, but they decrease operational costs as well.

We accomplish such tasks through our partnerships with IBM WebSphere Voice Response and IBM WebSphere Voice Server or Genesys Voice Portal.

Listed below are some industries that CCS, Inc. has successfully deployed IVR systems for, with applications we developed and support on an on-going basis.